Contact Us & FAQ

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Parkson Elite 1 Utama
1 Utama Shopping Centre, Lebuh Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor.

Parkson Elite Pavilion
No.168, Jalan Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur.

Parkson Elite Gurney Plaza
Plaza Gurney, Persiaran Gurney, 10250 Pulau Pinang.



General Products

Yes! Definitely. All of thermal series and food warmers of Swanz can keep hot and cold. Our vacuum insulated technology keeping your food and beverages hot or cold for at least 3-5 hour, while our SWANZ collection products can keep the hot and cold for 5-8 hours

Yes! Definitely.

Swanz products are 100% chemical free and non reactive towards any kind of food and beverages. It is metal leaching and BPA free as well. So rest assured.

Wash your product with washing liquid detergent and soft sponge to prevent scratches. To clean narrow cap area, remove sillicone ring with sharp object and wash.


For stubborn stains, you may use lemon juice or vinegar to remove the stain.

The main difference between porcelain and ceramic would be the quality. Porcelain has a smoother and whiter finish compared to ceramic. Because of porcelain require higher temperature while baking, porcelain also has more durability compared to ceramic. Another difference between porcelain and ceramic is the thickness of the clay sides. Porcelain are thin enough to be translucent when held up to light and realtively lightweight. Meanwhile, ceramic have thicker sides, they are always opaque, and they are comparatively heavier.

Unfortunately, like all of porcelain based products Swanz is not break resistant. So handle your Swanz with care. However, Swanz do more durable compared to normal porcelain due to stainless steel double wall.

*Shipping rates will be calculated upon check out

You can repurchase silicone ring for caps at our “Accessories” section. Make sure you indicate product name / SKU number.

Feel free to drop us an email at, or leave us a message on facebook, @swanzmalaysia. Our friendly staff will get back to you as soon as possible.