Warranty

Kokoro Tumbler SY-088 Warranty registration

Warranty Registration

  • This Warranty is only applicable for Kokoro Tumbler SY-088
  • Customers must complete online registration within 10 days of receiving the items.
  • Customers must fill up the warranty registration accurately.
  • The warranty only covers the loss of vacuum insulation and the one-time replacement of the porcelain interior within the warranty period for Kokoro Tumbler (180 days).
  • To claim the warranty benefit, customers must contact Swanz HQ (Singapore): enquiry@swanzbrand.com
  • It will take approximately 2-3 months for repair and delivery, as the repair will take place in Singapore (Delivery Fee will be bear by customers). 
  • After 180 Days, a repair fee (subject to case to case basis) will be imposed for porcelain replacement. 
  • Wear and tear in product accessories (Example: easy-clean silicone, silicone lid, bags, etc.) are normal and NOT covered by the warranty
  • SWANZ reserves the right to change the policy.
  • If the registration is not completed within 10 days after the signing date, we reserve the right to refuse warranty registration and warranty claim.
  • The warranty registration must be registered on the official website. One form submission applied for one item. Please submit multiple forms if you purchased multiple items.
  • Upon clicking the ‘Register Now’ Button, you will be directed to Singapore Warranty Page.
REGISTER NOW

Other Models

  • As for other Models, customers do not need to register a warranty. Just e-mail swanzmy@gmail.com within 180 Days of receiving the item.
  • This warranty only covers the loss of vacuum insulation within the warranty period (180 days).
  • Breakage of interior porcelain due to mishandled usage, wear and tear in product accessories (Example: Easy-clean silicone, silicone lid, bags, etc.) are normal and NOT covered by the warranty.